Gorgias (Shopify App)

Purchase

Shopify Apps

Description

An AI-powered conversational commerce and customer support platform built specifically for e-commerce brands. It functions as a unified helpdesk.

Core Functionality

• Omnichannel Inbox: Consolidates all customer communications—including email, live chat, SMS, phone calls, and social media (Instagram, Facebook)—into a single dashboard.
• Bi-Directional Shopify Integration: Automatically pulls live customer context (order history, tracking data, lifetime value) directly into the ticket sidebar. Support agents can perform Shopify actions inside the helpdesk, such as processing refunds, canceling orders, updating shipping addresses, or generating custom discount codes.
• AI Agent & Automation: Utilizes an AI-native layer to independently resolve up to 60% of repetitive, tier-1 inquiries—such as "Where is my order?" (WISMO) and return requests—using live store data and help center documentation.

NOTES: Recommended by Aeolidia for use with Shopify sites